Experience Summary

A patient walks into the surgery with friend complaining of chest pains.

Learning outcomes

• Underpinning communication skills for assessing, planning, providing and managing best practice, evidence-based nursing care

  • Actively listen, recognise and respond to verbal and non-verbal cues
  • Use prompts and positive verbal and non-verbal reinforcement
  • Use appropriate non-verbal communication including touch, eye contact and personal space
  • Make appropriate use of open and closed questioning
  • Use caring conversation techniques
  • Check understanding and use clarification techniques
  • Be aware of own unconscious bias in communication encounters
  • Write accurate, clear, legible records and documentation
  • Confidently and clearly present and share verbal and written reports with individuals and groups
  • Analyse and clearly record and share digital information and data
  • Provide clear verbal, digital or written information and instructions when delegating or handing over responsibility for care

• Evidence-based, best practice approaches to communication for supporting people of all ages, their families and carers in preventing ill health and in managing their care

• Evidence-based, best practice communication skills and approaches for providing therapeutic interventions

• Evidence-based, best practice communication skills and approaches for working with people in professional teams

  • Unambiguous, constructive feedback about strengths and weaknesses and potential for improvement
  • Demonstrate effective person and team management through the use of:
    • a calm presence when dealing with conflict

Further Discussion

• Discussion on patients who present in an emergency.
• Unaware of the history of the patient.
• Unaware of patients identify.
• Possible cause of arrest
• Not registered at the practice
• Is there a respect form in place
• What happens to your clinic of patients?

External Resources

• Resuscitation Council UK